Security with care at its core
Our hospital security provides peace of mind with skilled and empathetic officers.
With smart surveillance and rapid response, we protect people and assets 24/7. Our officers support clinical teams and reassure patients.
Their hospitality-led approach brings calm to every interaction, from welcoming visitors to assisting with parking and site navigation.
Trained to care
Developed with clinical psychology expertise, our security training ensures your hospital benefits from teams who understand mental health, neurodiversity and trauma-informed practice. Each officer is equipped with practical strategies tailored to the pace and pressures of healthcare, enabling them to support your teams more effectively.
By recognising early signs of distress and responding in ways that prevent escalation, our officers help create a calmer, more stable environment where patients, visitors and colleagues feel reassured and supported.
Protecting through partnership
Collaboration sits at the core of our work. Our teams integrate seamlessly with clinical teams, contributing to safety strategies and violence reduction programmes. Their insight shapes best interest meetings and informs patient-centred decisions for those with complex needs.
Beyond frontline response, they support improvement through detailed reporting, data-led learning and contribution to client working groups, helping to strengthen workforce wellbeing and long-term safety outcomes while aligning with NHS standards.
Technology and Compassion Working Together
Our recruitment process focuses on individuals with patience and emotional intelligence. Every detail of our approach reflects that ethos: from blue uniforms designed to calm, to translation-enabled body cameras that give every patient a voice. Our teams are guided by the principle of offering the same respect, kindness and understanding that they would want for their own families.
Supporting our people
We recognise that caring for others begins with caring for our teams. We invest in ergonomic equipment, protective body armour and wellbeing initiatives to ensure every security professional feels supported and safe.
Our officers have access to mental health support and regular debriefing to support their welfare and ongoing professional development.
Patient observations
Our security service is purpose-built for healthcare. We support every part of the hospital, from access control and reception to key holding, car park management and traffic flow. With tech-enabled solutions, our officers act as the first point of contact, guiding patients and visitors across the estate.
As a long-standing NHS partner, Medirest is trusted to safeguard vulnerable patients. We provide specialised patient observation services supported by trauma-informed training, enabling our officers to manage complex situations with sensitivity and provide reassurance for patients, families and healthcare teams.
Building the future
Today’s security role extends far beyond response. Our people play active roles in supporting patients, assisting employees and helping hospitals create safer, more inclusive spaces through system-wide improvements. With control room systems, digital tools and data-driven insight, they continually adapt and refine their approach. As healthcare evolves, so do they, building a future where protection is defined by understanding.
Explore our other services
We do everything with heart, from running reliable and consistent support services to serving great tasting, nutritious food for employees and patients.
